FAQs

Frequently Asked Questions Template

When will my items be shipped?

We request 1 week for shipping. We usually ship out faster but in some cases, it may take longer. Often times we wait to order our products that we customize until we hit a min order. That way we can keep our costs down for you! If you need it sooner please let us know and we will work out other options for you!  

Shipping times are calculated with business days, Monday-Friday, not including holidays.  If you haven’t received your deal within 2 weeks of ordering, please contact grace@ljcreationco.com.

Where are my items shipping from?

All items will be shipped from Oakville, Missouri

How will my items be shipped?

Items are shipped out by UPS and USPS. We do not deliver to P.O. Boxes, so keep that in mind when entering your shipping information.

Do you ship internationally?

Not at this time.

Can I make a change to, or cancel, my order?

Once an order has been submitted, we can not make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed. Be sure to double and triple-check your items, quantities,, and shipping info before hitting submit.

How is the shipping cost calculated for my order?

Shipping is calulated based on size, location, speed, and weight. 

What if my package is returned to the seller as undeliverable?

Any packages returned to the sellers that are labeled by the shipping carrier as undeliverable will be refunded when returned to the seller. Refunds will be issued to the payment method used for that specific order unless the package is returned after the package is 40 days old. Packages older than 25 days will be refunded as store credit.

Why isn't my order going through?

First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.

If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered during checkout does not match the billing address that your bank or cardholder has on file for that card.

Be sure to use an up-to-date browser when looking at the site, like Google Chrome.

Can I return my order?

No returns are accepted for custom orders. 

 

Non custom orders:

If you don't love your purchase please contact us within 14 days of receipt to arrange for a replacement or refund.  Please contact us at grace@ljcreationco.com with your order number and the item you’d like to return and we can connect you with the seller.

What do I do if the item I received is damaged or defective?

If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that you send your order number, and a picture of the issue. This will help with quality control, and prevent the same situation in the future. As with returns, please contact us within 14 days of the purchase of your order to see if it is able to be processed for a refund or exchange.

Based on 89 reviews
94%
(84)
1%
(1)
2%
(2)
0%
(0)
2%
(2)

School Collage Sweatshirts

b
In My Advocacy Era
blythe tyler
NPS score:
0 (Not at all likely)
10 (Extremely likely)
LOVE it soooo much!

Thank you, the quality of my sweatshirt is fantastic and the color is perfect. I am so glad that I can wear my work merch with confidence.

NPS score:
0 (Not at all likely)
10 (Extremely likely)
Likes: Everything.
Improvements: Maybe just provided an time frame for estimated product completion but I'm local so I wasn't worried about it, nor in any rush.
Minecraft Pillow

They did a great job and even suggested doing two different fonts, one on each side, and my kiddo loved it!

NPS score:
0 (Not at all likely)
10 (Extremely likely)
Likes: Nothing
Improvements: Service
Nada

Never recieved order, had to file a PayPal dispute.

NPS score:
0 (Not at all likely)
10 (Extremely likely)

Custom Standard Size Name Pillow

NPS score:
0 (Not at all likely)
10 (Extremely likely)
Likes: Comfort tee
Perfect tee

I purchased the unisex v neck in heather royal blue. So soft and fits perfectly. Imagine I will place another order in the near future. So many great colors to choose from.

K
Adult Custom T-Shirt
Kim Knepper
NPS score:
0 (Not at all likely)
10 (Extremely likely)
Likes: Custom T-shirt made to order.
New York City

T-shirts were made and they were perfect!

D
Lucky in the Lou
Danielle Bowe
NPS score:
0 (Not at all likely)
10 (Extremely likely)
Lucky in the Lou

Love the quality and the design !

K
I love my Tiger Cheerleader
Kristina Petko
NPS score:
0 (Not at all likely)
10 (Extremely likely)
Great product

Wonderful product!! I can’t wait to wear this for my daughter’s games.

NPS score:
0 (Not at all likely)
10 (Extremely likely)

Nurse Sweatshirt - customizable

Likes: Idk yet
Improvements: Shipping tracker sent to customer

I have recieved anything yet

D
I love my Tiger Cheerleader - Cursive
Delayna Doerr

I love my Tiger Cheerleader - Cursive

K
OHS Cheer 2023
Kelley Kunz
NPS score:
0 (Not at all likely)
10 (Extremely likely)
Cheer Sweatshirts

Absolutely love the fast turnaround and quality of the cozy clothing!

J
Property of Oakville Cheer
Jennifer Wideman
Great Fundraiser...Great Quality, Easy to work with...HIGHLY Recommend!

We used LJ Creations for a Fundraiser for our Local High School, and I cannot say enough good things about how easy it was to set up and to work with LJ Creations. We HIGHLY recommend them! Additionally, all of our items are so cute.

Perfect! One of my favorites

E
Adult Custom T-Shirt
Erica Zengerling
NPS score:
0 (Not at all likely)
10 (Extremely likely)
Likes: The price and the quality!
Improvements: The turn around time can be slower at times, but it’s a small business and I understand life can get hectic! In the end, I’ve always gotten my product by the time I needed it.
Awesome, as always!

I LOVE working with LJ Creation Co. No design idea is too weird, and they deliver a great quality product every time!

NPS score:
0 (Not at all likely)
10 (Extremely likely)

Saint Louis Warriors Baseball Team

B
First Day of School Sign
Brittany McClure

It’s perfect! Not too big and not too small! Shipping was fast!

S
Custom Stickers
Shelly Presson
NPS score:
0 (Not at all likely)
10 (Extremely likely)
Does NOT Stay on

Sorry, but these stickers aren't working. Once they are put on the object, they pop off after a couple days

She is always so easy to work with and makes the best prints!

a
DIRECT TO FILM - PER INCH
amanda smith

Love everything!

amazing!

so cute! can't wait to give this to our favorite teacher!

Stanton Elementary sweatshirts

I absolutely love this sweatshirt!! The design is super cute and the sweatshirt is very comfy!!

Sweatshirt fit

Fits kinda small compared to other sweatshirts I have bought.