Refund policy

We have a 30 day return policy 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To start a return, you can contact us at LJCREATIONCO@GMAIL.COM. If your return is accepted, we will provide you with an address on where to ship your return items. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at LJCREATIONCO@GMAIL.COM.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), Direct to Film Transfers, Sublimation Transfers, HTV Transfers, Vinyl Transfers, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We do not do returns/refunds on items that are delayed due to the carrier (USPS, UPS, FEDEX, DHL, etc.) Once an item is in the carrier's hands, we no longer have control of your item. We try our best to select the fastest shipping within the shipping rate you have selected at checkout. If you need next day shipping the best option will always be the express/overnight option.

 

Custom Orders

If your order has been placed and product has been ordered but not yet printed, you may request a refund. However, a restocking fee (cost of product) will be deducted from your refund.

If item has been ordered and design has been approved/printed then no refund will be given. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.



 Absolutely no refunds are given for direct-to-film prints. ALL SALES ARE FINAL. If you are having pressing problems, please reach out, and we can try to help you troubleshoot. Prints are tested for each new roll of film we get to ensure they are properly adhering and giving the best results. 

30-Day Satisfaction Guarantee

We’ll reprint your DTF transfers for free if there’s a defect with your order that includes the following:

> Image quality issues when using a 300 DPI image

> Adherence issues

> Damage caused by shipping